Returns & Refunds
At Mooni, we strive to ensure your complete satisfaction with every purchase. Our returns and exchange policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us. Mooni will accept returns within seven (7) business days after the delivery date of products. You may file your request at [email protected].
Eligibility for Return / Refund
- Damaged or defective product
- Product accessory is missing
- Product was not delivered
- Product was proven to be counterfeit
- Product was wrongly advertised
- Wrong product was delivered
Non-Returnable/Refundable Items
- Clearance or final sale items
- Modified products
- Items that have been opened with a damaged box, or damaged will not be eligible for return
Return Process
- Initiate Return: Contact our customer support team at [email protected] or call 88189193 / 09177043895 to initiate a return or exchange. Provide your order number and reason for the return.
- Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.
- Shipping: If you are using a 3rd party platform to return the item, prepare the package to be shipped and place your name and order number on top of the package for better identification. Ship the item back to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City.
- Return via Pick-up: If you wish us to pick-up the item, you may send us a request via email or call. We require a handling fee of 1000 within the Greater Metro Manila Area only.
- Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. If approved, a refund will be processed to your original payment method within 15-30 business days upon approval of claim.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a return, replacement, or refund at no additional cost to you.
Additional Information
- Refunds: Refunds will be issued to the original payment method. Please allow 7-10 banking days for the refund to be processed.
- Partial Refunds: Partial refunds may be granted for items that are returned in a used or damaged condition.
- Customer Support: For any questions or concerns about our returns and exchange policy, please contact our customer support team at [email protected] or 88189193 / 09177043895.
Thank you for shopping with Mooni. We are committed to providing you with the best products and services possible.
